Privacy Policy

Updated: June 2022



Evolve Optometry generally collects information from you by telephone or through facsimile, website and postal order forms. The information collected includes:

The information is collected for the purposes of responding to your queries and supplying you with requested information on services. If you provide incomplete or inaccurate information, we may be unable to communicate with you.

If you consent, we may also use your personal information to keep you informed about special offers, sales or new services offered by us. If you do not wish to receive this information, you may advise us at any time.

We sometimes use a mailing house for the purpose of forwarding information to you. The mailing house does not retain your personal information and is required to keep your details confidential.

We may also allow you to subscribe to an email mailing list by which we can allow you to select various services that you wish to receive notifications about in the future. You may opt out of this mailing list at any time by contacting us and advising your wish to do. We also provide a link located in the footer of every promotional email we send that allows you to opt out of future emails.


Evolve Optometry treats all information held about customers as strictly confidential. Information about customers is not sold, rented or traded for any purposes. Evolve Optometry does not disclose information about you unless:


Evolve Optometry is committed to ensuring that your personal information remains secure. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

Evolve Optometry endeavours to ensure all information it holds is up to date and accurate. We encourage you to advise us of any changes in your personal information details held by us and we will use all reasonable efforts to keep your personal information up to date and accurate.

Where you provide your credit card details during the order process, these details are transmitted over a secure connection and accessed by us separately.


You can request Evolve Optometry to provide you with access to the personal information we hold about you at any time. You can contact Evolve Optometry either by telephone or in writing or by email. If we are unable to provide any part of the personal information we hold about you, we will let you know why.


For statistical purposes, we collect information about the use of our website. This includes information about the number of visits to the site, what pages were viewed, the length of each visit to the site and the previous website visited. No personal details are collected as part of the statistical information.

We use cookies on our website to store certain details that will allow you to return to our store and browse and order more easily without having to re-enter certain details every time you place an order.

We do not use cookies to retrieve or store personal data.


If you have a complaint about the way we have handled your personal information, please contact us to discuss the complaint with our privacy officer. Alternatively, you may put the complaint in writing. We will respond to your complaint quickly. If you are not satisfied with our response to your complaint, then you may contact the Privacy Commissioner. Contact details for the Privacy Commissioner are available on the Privacy Commissioner’s website on


Information about customers is indefinitely stored by us, in order that we are better equipped to serve you and keep you up to date with any new product or information we feel will be of interest to you. We do not pass this information onto a third party, except for credit verification and shipping details.


If the company sells the whole or substantially all of its assets at any time, the new owner of the business will receive the personal information we hold about you for the purpose of continuing to conduct the business.